DRUID 5.28
Deployment Dates
The table below lists the deployment date of DRUID v5.28 across DRUID Clouds. To view the DRUID Releases Calendar, see Druid ChatBot Releases.
|
Druid Cloud Community *.community.Druidplatform.com |
Druid Cloud US *.us.Druidplatform.com |
Druid Cloud Australia *au.Druidplatform.com |
Druid Cloud West-Europe (PROD) *.Druidplatform.com |
|---|---|---|---|
| November 23, 2023 | December 21, 2023 | December 21, 2023 | December 21, 2023 |
These release notes give you a brief, high-level description of the improvements implemented to existing features.
If you have questions about your DRUID tenant, please contact support@Druidai.com or your local DRUID partner for more information.
What's New
- DRUID Data Service installation. DRUID Data Service installation is now available via the DRUID Connector Host Installer.
For more information, see Druid Data Service Installation.
Improvements
- Megabot. This release enhances your ability to manage and analyze interactions within the Megabot-child bot ecosystem:
- Visibility in the Conversation History. All conversations from a Megabot with response from a child bot are accessible in the Conversation History of the corresponding child bot. To focus solely on conversations initiated by the Megabot, you can filter the child bot's conversation history. Simply choose the Megabot from the Connected bots filter and click Refresh.
- Debugging Megabot-Triggered Conversations. In the conversation history of a child bot, efficient debugging of Megabot-triggered conversations is possible using either the conversation transcript or the message details.
- Bot Type Identification. On the Bots page (found in the All Settings menu under Bots), which displays all the bots within your tenant, each bot is labeled as either a Megabot, a Child bot, or none (if the label is absent).
- Filtering Megabot Conversation History by Child Bot Flows. A new capability allows you to filter the conversation history of a Megabot based on the flows executed by its child bots. To utilize this feature, from the Connected bots filter, choose the specific child bot, then further refine your search by selecting the desired flow from the Flow filter.
- Search capabilities in the Flow Diagram.This release introduces an advanced search functionality within the Flow Diagram that significantly enhances the user experience. Users now have the ability to search for various flow elements, facilitating quick and precise identification of elements within the flow diagram.
- Flow step names (e.g., get-step)
- Messages (e.g., "Tell me your name", 'your name')
- Connector action names (e.g., Case-UpdateStatus)
- Link conditions
- Child flows
- Trigger flows
- Hero steps
- Land bot page integration with telephony systems. You can now instruct the telephony system to initiate a new conversation upon opening the DRUID Land Bot page by incorporating the system parameter
reset-conversation=trueinto the URL of the DRUID Land Bot Page. By adhering to the following URL format, you ensure that your agents seamlessly navigate between telephony calls and chat interactions on the DRUID Land Bot page, providing an enhanced and contextually rich experience for users: - DRUID Vision: New RO living permit. The DRUID API engine can also seamlessly perform OCR (Optical Character Recognition) and extract data from the latest Romanian living permits. For more information, see Romanian Live Permit OCR.
Searchable Flow Elements. Use the search feature to locate specific elements within the flow diagram, including:
Example: Searching for the flow step that contains a specific connector action name
Comprehensive Search Scope. The Flow Engine extends its search capabilities to encompass:
*druidplatform.com/app/main/landingpage/<landbot page id>/?<query params>&reset-conversation=true
For more information, see Integrate Land Bot Page with Telephony Systems.
Bug Fixes
- Megabot ROI KPIs. The ROI metrics configured on child bots are now available on the megabot Summary Dashboard, tab Automations.